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Returns
We want you to love your art. If something doesn’t feel quite right, we’re here to help. Please fill out the form below to start the return process. Our return and exchange policy is listed below if you have any questions!
Returns & Exchanges Polcies
Return Window
Returns are accepted within 30 days of receiving your order.
Return Conditions
To be eligible for a return, your item must be:
Unused and in the same condition you received it
In its original packaging
Unopened (prints must not be unrolled or handled)
Please note: Return shipping costs are the responsibility of the customer and are non-refundable.
Items Not Eligible for Return
Opened or handled prints
Custom-size or limited edition prints
Items marked final sale
Return Process
To start a return, please fill out the return form or contact us at lyndseygreenephoto@gmail.com with your order number and reason for return. We'll send you instructions for returning your item. Please do not send your purchase back to the manufacturer.
Once we receive and inspect your return, you’ll be notified of your refund status. If approved, your refund will be issued to your original payment method within 5–10 business days.
Exchanges
We only replace items if they arrive damaged or defective. If this happens, please contact us at lyndseygreenephoto@gmail.com within 7 days of delivery and include photos of the damage and your order number.
Refunds & Processing Time
Once your return is approved and received, please allow 5–10 business days for the refund to appear in your account. If your refund is delayed, we recommend:
Checking your bank or credit card account
Contacting your payment provider
Reaching out to us at lyndseygreenephoto@gmail.com if the issue persists
If you have questions about your order, shipping, or returns, we’re here to help. Email us any time at lyndseygreenephoto@gmail.com and we’ll get back to you as soon as possible.
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10point10 Creative by Lyndsey Greene Photography